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FAQs
FREQUENTLY ASKED QUESTIONS
-
š How do I transfer my petās records or get a second opinion?
We can help request or transfer medical records from other clinics. For a second opinion, weāre happy to arrange a consultation.
Fees (consultation only):- TKO Veterinary Centre: HKD 700
- East Island Animal Hospital: HKD 700
- Housecall Vet Visit: HKD 1,200
š£ļø What languages do your staff speak?
Our team speaks English, Cantonese and Mandarin, and weāre experienced in helping pet owners from all walks of life feel at ease during visits.
š Do you offer vaccinations and annual health checks?
Yes! We recommend yearly wellness checks for pets of all ages and tailor vaccine plans based on your petās lifestyle and risk factors.
š° How much does a consultation cost?
As a general guide:
- TKO Veterinary Centre: from HKD 420
- East Island Animal Hospital (8amā9pm): from HKD 370
- East Island Animal Hospital (9pmā12am): from HKD 550
- East Island Animal Hospital (12amā8am Emergency): from HKD 1,100
Housecall Vet: from HKD 1,050
Final quotation will be confirmed at the time of booking.
š±š¶ Is Creature Comforts suitable for cats or exotic pets?
Absolutely. Weāre a Cat Friendly Clinic, and follow Fear-Free techniques to reduce stress for both cats and dogs. This includes using calming aids like Feliway-infused towels, gentle handling methods, and thoughtfully designed clinic spacesāsuch as elevated exam surfaces for cats and quiet waiting areas.
For exotic pets, weāre currently not providing related service.š What can be done during a housecall vet visit?
Almost everything! Our Housecall vet team can provide wellness checks, vaccinations, lab tests, blood work, and even basic diagnosticsāall from the comfort of your home. For more advanced care like X-rays, hospitalization, or surgery, weāll arrange a smooth referral to one of our fully equipped clinics or hospitals.
šØ Do you provide emergency care after hours?
Yes! Our East Island Animal Hospital in Sai Wan Ho operates 24/7 and is fully equipped to handle emergencies any time, day or night. If itās urgent, please call us immediately at 2915 3999.
š How do I book an appointment?
You can book online through our website, call our clinics directly, or message us via WhatsApp for faster service. For emergencies, we recommend calling our hotline so we can assess your petās situation quickly.
TKO Veterinary Centre : 2915 7007
East Island Animal Hospital : 2915 3999
𩺠What services does Creature Comforts offer?
We offer a full range of veterinary services, including wellness checkups, vaccinations, diagnostics, surgery, dental care, end-of-life support and emergency services. We also provide a convenient Housecall Vet Service for Door to Door visits.
Locations
Veterinary Centre TKO
4300 sq ft flagship
Shop G18, Papillons Square, 21
Tong Chun Street, Tseung Kwan OOPENING HOURS
Monday to Sunday 08:00am - 08:00pm Public Holiday 08:00am - 08:00pm 2915 7007
East Island Animal Hospital
24 Hours Veterinary Service
256 Shau Kei Wan Road. Hong Kong IslandOPENING HOURS
Monday to Sunday 24 hours Public Holiday 24 hours 2915 3999
Housecalls
Housecall
Door to Door
Housecall service will incur an additional chargeOPENING HOURS
Monday to Sunday 09:00am - 06:00pm Sunday, Public Holiday Rest 97730372
24 hours Animal Emergency Centre
256 Shau Kei Wan Road. Hong Kong Island
OPENING HOURS
Monday to Sunday 24 hours Public Holiday 24 hours 852-2915 3999
- TKO Veterinary Centre: HKD 700