Question 1

📁 Medical Records & Second Opinion – How do I transfer my pet’s records or get a second opinion?

Accepted Answer

We can help request or transfer medical records from other clinics. For a second opinion, we’re happy to arrange a consultation.
Fees (consultation only):

TKO Veterinary Centre: HKD 700
East Island Animal Hospital: HKD 700
Housecall Vet Visit: HKD 1,200

Question 2

🗣️ What languages do your staff speak?

Accepted Answer

Our team speaks English, Cantonese and Mandarin, and we’re experienced in helping pet owners from all walks of life feel at ease during visits.

Question 3

💉 Vaccinations & Health Checks – Do you offer vaccinations and annual health checks?

Accepted Answer

Yes! We recommend yearly wellness checks for pets of all ages and tailor vaccine plans based on your pet’s lifestyle and risk factors.

Question 4

💰 Consultation Fees – How much does a consultation cost?

Accepted Answer

As a general guide:

TKO Veterinary Centre: from HKD 420
East Island Animal Hospital (8am–9pm): from HKD 370
East Island Animal Hospital (9pm–12am): from HKD 550
East Island Animal Hospital (12am–8am Emergency): from HKD 1,100

Housecall Vet: from HKD 1,050
Final quotation will be confirmed at the time of booking.

Question 5

🐱🐶 Cat & Dog Comfort – Is Creature Comforts suitable for cats or exotic pets?

Accepted Answer

Absolutely. We’re a Cat Friendly Clinic, and follow Fear-Free techniques to reduce stress for both cats and dogs. This includes using calming aids like Feliway-infused towels, gentle handling methods, and thoughtfully designed clinic spaces—such as elevated exam surfaces for cats and quiet waiting areas.
For exotic pets, we’re currently not providing related service.

Question 6

🏠 Housecall Services – What can be done during a housecall vet visit?

Accepted Answer

Almost everything! Our Housecall vet team can provide wellness checks, vaccinations, lab tests, blood work, and even basic diagnostics—all from the comfort of your home. For more advanced care like X-rays, hospitalization, or surgery, we’ll arrange a smooth referral to one of our fully equipped clinics or hospitals.

Question 7

🚨 Emergency – Do you provide emergency care after hours?

Accepted Answer

Yes! Our East Island Animal Hospital in Sai Wan Ho operates 24/7 and is fully equipped to handle emergencies any time, day or night. If it’s urgent, please call us immediately at 2915 3999.

Question 8

📅 Appointments – How do I book an appointment?

Accepted Answer

You can book online through our website, call our clinics directly, or message us via WhatsApp for faster service. For emergencies, we recommend calling our hotline so we can assess your pet’s situation quickly.

TKO Veterinary Centre : 2915 7007

East Island Animal Hospital : 2915 3999

Question 9

🩺 Services – What services does Creature Comforts offer?

Accepted Answer

We offer a full range of veterinary services, including wellness checkups, vaccinations, diagnostics, surgery, dental care, end-of-life support and emergency services. We also provide a convenient Housecall Vet Service for Door to Door visits.

Question 10

Should I keep my new puppy or kitten in a cage or let them roam around the house to get more familiar with the new environment?

Accepted Answer

You should supervise your puppy or kitten at all times to ensure they dont eat anything they shouldnt, and to make sure they dont hurt themselves. If you are supervising them, they can be allowed to explore their new home!

Question 11

What is an SMDA test?

Accepted Answer

An SDMA test is a blood test that screen for kidney disease. Other kidney tests only detect reduced function once 70% of kidney function has already been lost, wheras SDMA can be elevated when only 30% of kidney function is lost.

Question 12

Do we have blood types for dogs and cats?

Accepted Answer

We have dog and cat blood at East Island Animal Hospital

Question 13

Why would an animal need a blood transfusion?

Accepted Answer

Animals require blood transfusions if they have low red blood cells. This can occur due to bleeding, infection or immune-mediated problems. Occasionally, different types of blood transfusion using only certain parts of blood may be needed, for example if your pet has a blood clotting problem.

Question 14

Relocation service

Accepted Answer

Yes we do. We require client to have an agent to work with us.

Question 15

Payment method

Accepted Answer

We do accept Cash, Visa, MasterCard on the spot.

Question 16

Does the vet bring medication to the consult?

Accepted Answer

Yes we have medication storage in our vehicle, if any specific medication is required for the consult, our driver team can support next day or same day delivery depends on the urgency.

Question 17

Are there any side effects of laser therapy?

Accepted Answer

There are not any side effects from laser therapy, but there are some conditions where we would not recommend using laser. Our vets and nurses can discuss this with you in detail during a consultation.

Question 18

Can I stay with my pet during laser therapy? My pet gets nervous without seeing me.

Accepted Answer

Yes - one pet parent can stay with the patient at all times.

Question 19

How long does a one-time course of laser therapy take? 30 minutes or an hour?

Accepted Answer

The length of time depends on how many places need to be lasered. A session that is for a single location will take around 30 minutes

Question 20

Is laser therapy very painful or hot? I don't want my pet to suffer.

Accepted Answer

Laser is not painful. It can sometimes cause a pleasant warming sensation of the skin.

Question 21

Will my pet lose hair after laser therapy? I also have a laser machine at home for hair removal...

Accepted Answer

Our laser machine uses a different wavelength of light compared to those used for hairloss. Therefore, laser will not cause hair to fall out. However, some of the disease processes that laser can help (e.g. inflammation) can cause change in hair colour or hairloss themselves!

Question 22

What is laser therapy, and why does my pet need it?

Accepted Answer

Laser therapy delivers special wavelengths of light that can help to accelarate wound healing, reduce scarring, have anti-inflammatory and painkiller effects, improve blood supply and improve nerve function. It can be used for wound healing, injuries, arthritis, recovery of back problems (eg IVDD), swelling and laser-acupuncture

Question 23

My dog is a Frenchie(Short nosed breed), what should we do to lower airway-related risk?

Accepted Answer

At the pre desex check up our vets will discuss with you how we reduce airway-related risks to short nosed breeds. Steps taken might include special medications before the procedure, taking X-rays to look for pre-existing lung problems, specialist monitoring while they are recovering from the procedure, and giving extra medications to keep them calm and comfortable

Question 24

When should we desex out pets?

Accepted Answer

As a general rule, puppies/kittens should be neutered at around 6 months old. You can give us a call to learn precisely when your pet should be desexed.

Question 25

Why should we desex our pets?

Accepted Answer

There are many benefits to desexing your pet, including reduced incidence of behaviour problems, reduced prostate problems, reduced incidence of mammary cancer and eliminating the risk of developing fatal uterus infections

Question 26

What are the side effects of acupuncture?

Accepted Answer

The most common side effect is tiredness, and we take steps to reduce this as much as possible. There are some conditions that we would not recommend acupuncture for, which will be discussed in the consultation.

Question 27

Is acupuncture effective immediately?

Accepted Answer

It can take up to 6 sessions to be effective, but animals often respond faster than this.

Question 28

Is acupuncture painful for my pet?

Accepted Answer

We will always work to make sure your pawfriend is comfortable and painfree, and this include when performing acupuncture. This treatment is not painful for your pet.

Question 29

Does acupuncture for dogs really work?

Accepted Answer

Response to acupuncture varies greatly between patients and their condition, but we have certainly seen good improvement in many patients after they have recieved treatment.

Question 30

My pet is very excited and can't stay in the same position for a long time. Is it still suitable to do acupuncture?

Accepted Answer

Acupuncture can only be performed on friendly cats or dogs. However, we can help to keep them relaxed by using anti-anxiety medications, playing calming music and giving them lots of fuss during the procedure!

Question 31

Why does my pet need acupuncture when they are on the Cartrophen injection course?

Accepted Answer

Acupuncture and cartrophen injections play different, but important, roles in managing pain and arthritis. Acupuncture is good for relieving pain and reducing inflammation. Cartrophen injections help to preserve joint fluid and cartilage, while also having anti-inflammatory effects. Using both acupuncture and cartrophen will mean that your patient is as comfortable as possible.

Question 32

Why is dental surgery so expensive? What is included in the cost?

Accepted Answer

Dental surgery is a complex and specialised procedure. At creature comforts, we do dentals to the highest standard. This includes detailed dental charting so we can properly assess the health of your pet's teeth, dental x-rays so we can look for damage to teeth under the gum line, a thorough descale and polish, nerve block injections to make sure the dental is pain-free, extractions of infected or painful teeth, stitching of the gums to ensure healing happens as fast as possible, a full general anaesthetic, detailed and careful anaesthetic monitoring throughout the procedure, and monitoring and warming of your pet as they recover. We also offer a free check up after the procedure to ensure your pet's gums have healed properly, and of course are just a phone call away if you hae any questions once your pet is recovering at home.

Question 33

I saw a pet grooming shop offering "non-anesthetic dental scaling." Can the vet do that too?

Accepted Answer

Non anaesthetic dental scaling can result in damaging and killing healthy teeth, accidental injury and pain to your pet, or accidental inhalation of water or fluid which can result in severe chest infections and pneumonia. Veterinary dental procedures should always be done under general anaesthesia to make sure the procedure is as safe and pain-free as possible.

Question 34

My dog or cat doesn't let me brush their teeth. They struggle and even bite me when I try to touch their mouth. What can I do to keep their mouth clean?

Accepted Answer

Tooth brushing is the most effective way to maintain dental health, but we understand it can be difficult with some cats or dogs! Our vets and nurses can teach you how to train your pet to let you do the tooth brushing, and in the meantime you can try using oral wipes, dental chews or special diets to help kepe their teeth as healthy as possible.

Question 35

Why must dental surgery be done under anesthesia? I don't want my pet to take any risks. Can't it be done without anesthesia?

Accepted Answer

Anaesthesia in animals is generally very safe, and we take lots of steps (including blood tests, careful monitoring, giving fluids) to make sure the risk to our patients is as small as possible. Doing dental surgery with no anaesthesia can result in damaging and killing healthy teeth, accidental injury and pain to your pet, or accidental inhalation of water or fluid which can result in severe chest infections. Veterinary dental procedures should always be done under general anaesthesia to make sure the procedure is as safe and pain-free as possible.

Question 36

The vet says that my pet might need to have some teeth extracted during dental surgery. Can the vet just scale their teeth and not extract any of them? It sounds painful and unnecessary.

Accepted Answer

We understand that the thought of dental procedures on your pet can be scary! Our aim is always to keep your pawfriend as comfortable and healthy as possible, and we would never recommend extraction of any teeth unnecessarily. Infected or damaged teeth can be very uncomfortable (think of a time that you have had a tooth ache, infection, or needed a filling!) and it can make your pet feel a lot of pain. After extraction of these problem teeth and recovery from the procedure, your pawfriend will be much happier and completely pain free!

Question 37

Should I neuter my puppy or kitten, even if I only have one pet at home?

Accepted Answer

As a general rule, puppies/kittens should be neutered at around 6 months old. You can give us a call to learn precisely when your pet should be desexed. There are many benefits, including reduced incidence of behaviour problems, reduced prostate problems, reduced incidence of mammary cancer and eliminating the risk of developing fatal uterus infections

Question 38

When can I take my new puppy for a walk or to the dog park? I can't wait to let them meet some new friends!

Accepted Answer

Your puppy/kitten can come into contact with vaccinated animals 2 weeks after their second vaccine, and with unvaccinated animals 2 weeks after their final vaccination.

Question 39

My new puppy or kitten cries a lot at night. What should I do?

Accepted Answer

You can help to train your pet to become relaxed when they are on their own. You can book an appointment with our Doctor, Dr Isabella, who has a special interest in behaviour. She can give you detailed advice on how to help your puppy/kitten sleep properly.

Question 40

How much food should my new puppy or kitten eat per day?

Accepted Answer

Puppy and kittens should be on a puppy or kitten diet until they are 6 months old. Each brand of food has different recommendations, and you should follow the instructions on the packet. If your pet is under or over weight, we might recommend you feed a little more or a little less as appropriate

Question 41

My new puppy or kitten looks quite dirty. Can I give them a bath?

Accepted Answer

You can bathe a puppy for kitten carefully, using pet friendly shampoo. You should ensure no water or soap gets in their eyes or in their mouth, and dry them with a towel straight away so that they dont get cold.

Question 42

My pet's vaccine is overdue. Can I bring them for vaccination even if they haven't arrived at my home yet?

Accepted Answer

You can bring your pet in for a vaccination at any time, and we can give advice on which vaccinations they need and when they will need boosters

Question 43

Should I bring my new puppy or kitten for a check-up before they arrive at my home?

Accepted Answer

We recommend bringing in your puppy or kitten in for a check as soon as you get them. We will give you advice on how to take care of them, what to feed them, which preventative medications they need, training tips and can discuss desexing and tooth brushing

Question 44

Why do we need multiple x-rays of my pet?

Accepted Answer

Multiple x-rays allow us to assess all areas of your animal, and increases the sensitivity of the test.

Question 45

Do I get a hard copy of the x-ray image with me after my pet got an x-ray? (we get soft copies as we have digital x-ray device)

Accepted Answer

We have a digital x-ray machine in order to obtain the highest quality images. This means that you will not recieve a hard copy of x-ray images, but you can request that we email you a soft copy.

Question 46

If I'm going away for a holiday, can you take care of my pet?

Accepted Answer

Yes - we can accept patients for medical boarding. Please contact us for more details.

Question 47

Can I visit my pet during its stay?

Accepted Answer

Yes - having pet parents visit is really important in making the patients feel comfortable and relaxed. We will help you to make visitation appointments twice a day.

Question 48

What's the cost of treatment and how is it calculated?

Accepted Answer

The cost of hospitalisation depends on how sick the patient is, which tests they need, and which medications they recieve. We will give you a full estimate at time of hospitalisation and give you an update on tests and costs on a daily basis.

Question 49

Who will be looking after my pet ?

Accepted Answer

Our full team of vets, nurses and customer services

Question 50

Will hospitalization in EIAH be stressful and have a negative impact on my pets' recovery?

Accepted Answer

We understand that your pets may feel stressed being away from home. That's why we take steps to keep them as comfortable as possible. We employ 'fear free' techniques, which are proven methods of reducing stress in animals. We keep our hospital area quiet, and in our cat area use calming music and pheromone plug ins to keep them as happy as possible.

SURGERY

PROCEDURES

HOSPITAL FACILITIES

24 Hour
Nursing Care

Cutting Edge
Imaging

WHAT TO EXPECT

PRE-SURGERY QUOTATION CONSULT

SURGERY DAY

AFTER SURGERY

MEET OUR PROFESSIONALS

DR. KAYLAN KWAN

Senior Veterinary Surgeon

DR. GRACE HO

Senior Veterinary Surgeon

Dr. Kaylan Kwan
Senior Veterinary Surgeon

Dr. Grace Ho
Senior Veterinary Surgeon

HEAR IT FROM OUR PAWRENTS

LOCATION

Veterinary Centre TKO

4300 sq ft flagship

East Island Animal Hospital

24 Hours Veterinary Service

Housecalls

Award Winning

FREQUENTLY ASKED QUESTIONS

BLOGS

Typhoons and Rainstorms Arrangement

No Show and Late policy

Heart disease

SURGERY

PROCEDURES

HOSPITAL FACILITIES

24 Hour Nursing Care

Cutting Edge Imaging

WHAT TO EXPECT

PRE-SURGERY QUOTATION CONSULT

SURGERY DAY

AFTER SURGERY

MEET OUR PROFESSIONALS

Senior Veterinary Surgeon

Senior Veterinary Surgeon

Dr. Kaylan KwanSenior Veterinary Surgeon

Dr. Grace HoSenior Veterinary Surgeon

HEAR IT FROM OUR PAWRENTS

LOCATION

4300 sq ft flagship

24 Hours Veterinary Service

Award Winning

FREQUENTLY ASKED QUESTIONS

BLOGS

24 Hour
Nursing Care

Cutting Edge
Imaging

Dr. Kaylan Kwan
Senior Veterinary Surgeon

Dr. Grace Ho
Senior Veterinary Surgeon