Question 1

💳 What payment methods do you accept?

Accepted Answer

We accept MasterCard, Visa, cash, FPS, bank transfer, and credit card payments via Stripe link.

Question 2

🐶 I have multiple pets needing vaccines. Is there a discount?

Accepted Answer

Yes, we offer discounts for multi-pet consultations and vaccinations. Feel free to ask us for details when booking.

Question 3

🧘 Do you offer in-home euthanasia?

Accepted Answer

Yes, all our vets are trained to support you through this difficult time in the comfort of your home.

Question 4

🧘 Do you offer acupuncture at home?

Accepted Answer

Yes, Dr Fred provides acupuncture during house calls.

Question 5

🗣 Will the vet come with a nurse?

Accepted Answer

Vets usually attend alone. If needed or requested, a nurse can accompany them for an additional fee.

Question 6

🗣 Can your vet speak Cantonese?

Accepted Answer

Yes, we have Cantonese-speaking vets. Please let us know your preference when booking.

Question 7

💊 Is there a fee for medication delivery?

Accepted Answer

No, medication delivery is free of charge.

Question 8

💊 How is medication provided during house calls?

Accepted Answer

If available, the vet will dispense medication during the visit. If not, we’ll arrange delivery the same day or within 24–48 hours. You may also choose to collect it directly from either of our clinics.

Question 9

🐾 Can I book a routine check-up and vaccination in the same visit?

Accepted Answer

Yes, multiple services can be included in one visit. Simply let us know in advance. The vet will assess and advise based on your pet’s condition on the day.

Question 10

🧪 What if my pet needs further testing?

Accepted Answer

Our housecall vets can perform blood collection, ultrasound, blood pressure checks, and more during the visit. For tests like radiographs (X-rays), we’ll refer you to one of our partner clinics.

Question 11

🚗 What are your opening hours?

Accepted Answer

We’re open 24 hours a day for emergencies and regular appointments.

Question 12

🚗 Where can I park nearby?

Accepted Answer

Park Option 1
Park Option 2

Question 13

✈️ Can you issue travel documents or health certificates?

Accepted Answer

Only if you're using a licensed pet relocation agent. We offer health checks and rabies testing, but we don’t sign/submit export documents ourselves.

Question 14

🩺 My pet has an ultrasound tomorrow — any prep?

Accepted Answer

Fast for 12 hours before the appointment
No water 4 hours before
Cancel/reschedule at least 24 hours ahead for full refund

Question 15

🩺 What should I do before my pet’s surgery?

Accepted Answer

No food after midnight before the procedure
No water 4 hours prior to admission
Sign the consent form (sent via email)
Cancel/reschedule at least 48 hours ahead to retain your deposit

Question 16

✂️ How much does it cost?

Accepted Answer

Pre-op Check-up: $370
Prepayment Deposit: $1000 (deducted on surgery day)
Male dog: 0–10kg $1980 / 10–20kg $2520 / 20–30kg $3040
Female dog: 0–10kg $3160 / 10–20kg $3440 / 20–30kg $4160
Male cat: $1340 | Female cat: $2260
Blood test: $990 (optional, based on vet advice)
On-heat surcharge: +~$500

Prices are estimates and confirmed at pre-op check.

Question 17

✂️ How do I book?

Accepted Answer

A pre-op check-up is required 14 days before the surgery.

Question 18

✂️ When do you offer desex surgery?

Accepted Answer

Everyday. Drop-off time: 8:30–9:00am.

Question 19

🧪 I missed a call about my pet’s report. What should I do?

Accepted Answer

Please call us back at 2915 3999 during opening hours. We may also leave you a WhatsApp message reminder.

Question 20

💊 My dog license is ready — when can I pick it up?

Accepted Answer

Anytime during our business hours (09:00–19:00). We’ll notify you once it’s ready.

Question 21

💊 What if I don’t collect it within 7 days?

Accepted Answer

Items may be released without notice or incur storage charges depending on the item type.

Question 22

💊 How long will you hold my pet’s prescription food or medication?

Accepted Answer

We hold meds and food for 7 days. Please visit Mon–Sun, 09:00–19:00 to collect.

Question 23

🕐 Can I walk in?

Accepted Answer

We accept walk-ins but prioritize confirmed appointments. Emergency cases are handled urgently.

Question 24

🕐 What happens if I’m late?

Accepted Answer

After 15 minutes, we may charge a $100 admin fee or need to reschedule. Same-day appointments after a delay are not guaranteed and depend on vet availability. Preferred vets may not be available.

Question 25

🕐 What’s the cancellation/no-show policy?

Accepted Answer

Please cancel at least 4 hours before the appointment. Failing to do so, or no-showing, will require a $100 deposit for next bookings.

Question 26

🕐 How do I confirm my appointment?

Accepted Answer

Click the registration link we sent via WhatsApp to confirm. We only hold the slot for 15 minutes.

Question 27

🛎 What if my vet has an emergency on the day of my appointment?

Accepted Answer

We’ll inform you as soon as possible and help reschedule. Same-day replacements may require a wait, and a specific vet cannot be guaranteed.

Question 28

🛎 Can I book an appointment via WhatsApp?

Accepted Answer

Yes! You can make enquiries between 8:00 AM and 8:00 PM. Messages sent outside these hours will be replied to during the next service window. For emergencies, please call us directly.

Question 29

✈️ Can you help with health certificates or travel documents for my pet?

Accepted Answer

We do not offer export documentation or signature services. Please consult a licensed pet relocation agency.
However, we do provide the following services:

Rabies vaccination
Rabies antibody titre testing

Question 30

🌪 Will the clinic stay open during typhoons?

Accepted Answer

If a Typhoon Signal No. 8 or Extreme Weather Warning is issued, the TKO clinic will be closed. We’ll reschedule all affected appointments once operations resume.
For emergencies, contact Island East 24-hour Animal Hospital: 2915 3999

Question 31

🩺 What's the cancellation policy for surgeries or ultrasounds?

Accepted Answer

Surgery cancellations/rescheduling must be made at least 48 hours in advance or the deposit will be forfeited.
Ultrasounds must be cancelled at least 24 hours in advance to receive a refund.

Question 32

🩺 Is fasting required before surgery or an ultrasound?

Accepted Answer

Yes.
For surgery:

No food 12 hours before
No water 2 hours before

For ultrasound:

No food 6–8 hours before
No water 2 hours before

Sedation may be required depending on the case (charged separately).

Question 33

🐱🐶 How much does spay/neuter surgery cost?

Accepted Answer

Dogs (based on weight):

Male: $2520–6680
Female: $3680–11100

Cats:

Male: $1720
Female: $3160

Add-ons:

Blood test: $990
In-heat surcharge: from $500

Question 34

🐱🐶 What’s the process for booking and preparing for surgery?

Accepted Answer

Surgeries are scheduled Monday to Friday (no surgeries on weekends or public holidays)
Admission time: 8:15 AM or 12:15 PM
A pre-surgery consultation must be booked within 14 days before surgery
Pre-surgery consultation fee: $420, plus a $1000 deposit (deducted from total cost on surgery day)

Question 35

🧪 How should I collect urine or stool samples properly?

Accepted Answer

Urine:

Best to collect the first morning sample
Minimum 5ml
Submit within 4 hours
Keep refrigerated (Do not freeze)

Stool:

About the size of a thumb
Do not mix with cat litter
For KeyScreen test: provide samples for 3 consecutive days
Keep refrigerated (Do not freeze)

Question 36

🧪 What if I missed a call regarding my pet's report?

Accepted Answer

Please call the clinic between 10:00 AM – 8:00 PM or reply via WhatsApp to request a callback.

Question 37

💊 What if the item is out of stock?

Accepted Answer

If suppliers are temporarily out of stock, we’ll notify you of the restocking timeline. Uncollected items past the pickup period will be considered cancelled.

Question 38

💊 When can I pick up my items?

Accepted Answer

Between 10:00 AM and 7:00 PM, directly at the clinic.

Question 39

💊 How long will my items be held for?

Accepted Answer

Prescription diets and medication will be held for 7 days.
After that, a $10/day storage fee will apply, or the system will automatically cancel the order.

Question 40

📅 Will my appointment be automatically cancelled if I don't reply?

Accepted Answer

Yes. If we don’t receive confirmation within the given timeframe, the slot will be released for other patients in need.

Question 41

📅 What happens if I'm late or need to cancel last minute?

Accepted Answer

Your appointment will be held for 15 minutes.
Late arrivals may incur a $100 admin fee or be rescheduled.
Cancellations made less than 4 hours before the appointment, or no-shows without notice, will count toward a strike. After 3 such instances, a $100 deposit will be required to book future appointments.

Question 42

📅 How do I confirm my appointment?

Accepted Answer

After booking, please complete the registration via the Jotform link we provide through WhatsApp to confirm your appointment.

Question 43

📁 How do I transfer my pet’s records or get a second opinion?

Accepted Answer

We can help request or transfer medical records from other clinics. For a second opinion, we’re happy to arrange a consultation.
Fees (consultation only):

TKO Veterinary Centre: HKD 700
East Island Animal Hospital: HKD 700
Housecall Vet Visit: HKD 1,200

Question 44

🗣️ What languages do your staff speak?

Accepted Answer

Our team speaks English, Cantonese and Mandarin, and we’re experienced in helping pet owners from all walks of life feel at ease during visits.

Question 45

💉 Do you offer vaccinations and annual health checks?

Accepted Answer

Yes! We recommend yearly wellness checks for pets of all ages and tailor vaccine plans based on your pet’s lifestyle and risk factors.

Question 46

💰 How much does a consultation cost?

Accepted Answer

As a general guide:

TKO Veterinary Centre: from HKD 420
East Island Animal Hospital (8am–9pm): from HKD 370
East Island Animal Hospital (9pm–12am): from HKD 550
East Island Animal Hospital (12am–8am Emergency): from HKD 1,100

Housecall Vet: from HKD 1,050
Final quotation will be confirmed at the time of booking.

Question 47

🐱🐶 Is Creature Comforts suitable for cats or exotic pets?

Accepted Answer

Absolutely. We’re a Cat Friendly Clinic, and follow Fear-Free techniques to reduce stress for both cats and dogs. This includes using calming aids like Feliway-infused towels, gentle handling methods, and thoughtfully designed clinic spaces—such as elevated exam surfaces for cats and quiet waiting areas.
For exotic pets, we’re currently not providing related service.

Question 48

🏠 What can be done during a housecall vet visit?

Accepted Answer

Almost everything! Our Housecall vet team can provide wellness checks, vaccinations, lab tests, blood work, and even basic diagnostics—all from the comfort of your home. For more advanced care like X-rays, hospitalization, or surgery, we’ll arrange a smooth referral to one of our fully equipped clinics or hospitals.

Question 49

🚨 Do you provide emergency care after hours?

Accepted Answer

Yes! Our East Island Animal Hospital in Sai Wan Ho operates 24/7 and is fully equipped to handle emergencies any time, day or night. If it’s urgent, please call us immediately at 2915 3999.

Question 50

📅 How do I book an appointment?

Accepted Answer

You can book online through our website, call our clinics directly, or message us via WhatsApp for faster service. For emergencies, we recommend calling our hotline so we can assess your pet’s situation quickly.

TKO Veterinary Centre : 2915 7007

East Island Animal Hospital : 2915 3999

Question 51

🩺 What services does Creature Comforts offer?

Accepted Answer

We offer a full range of veterinary services, including wellness checkups, vaccinations, diagnostics, surgery, dental care, end-of-life support and emergency services. We also provide a convenient Housecall Vet Service for Door to Door visits.

Question 52

Should I keep my new puppy or kitten in a cage or let them roam around the house to get more familiar with the new environment?

Accepted Answer

You should supervise your puppy or kitten at all times to ensure they dont eat anything they shouldnt, and to make sure they dont hurt themselves. If you are supervising them, they can be allowed to explore their new home!

Question 53

What is an SMDA test?

Accepted Answer

An SDMA test is a blood test that screen for kidney disease. Other kidney tests only detect reduced function once 70% of kidney function has already been lost, wheras SDMA can be elevated when only 30% of kidney function is lost.

Question 54

Do we have blood types for dogs and cats?

Accepted Answer

We have dog and cat blood at East Island Animal Hospital

Question 55

Why would an animal need a blood transfusion?

Accepted Answer

Animals require blood transfusions if they have low red blood cells. This can occur due to bleeding, infection or immune-mediated problems. Occasionally, different types of blood transfusion using only certain parts of blood may be needed, for example if your pet has a blood clotting problem.

Question 56

Relocation service

Accepted Answer

Yes we do. We require client to have an agent to work with us.

Question 57

Payment method

Accepted Answer

We do accept Cash, Visa, MasterCard on the spot.

Question 58

Does the vet bring medication to the consult?

Accepted Answer

Yes we have medication storage in our vehicle, if any specific medication is required for the consult, our driver team can support next day or same day delivery depends on the urgency.

Question 59

Are there any side effects of laser therapy?

Accepted Answer

There are not any side effects from laser therapy, but there are some conditions where we would not recommend using laser. Our vets and nurses can discuss this with you in detail during a consultation.

Question 60

Can I stay with my pet during laser therapy? My pet gets nervous without seeing me.

Accepted Answer

Yes - one pet parent can stay with the patient at all times.

Question 61

How long does a one-time course of laser therapy take? 30 minutes or an hour?

Accepted Answer

The length of time depends on how many places need to be lasered. A session that is for a single location will take around 30 minutes

Question 62

Is laser therapy very painful or hot? I don't want my pet to suffer.

Accepted Answer

Laser is not painful. It can sometimes cause a pleasant warming sensation of the skin.

Question 63

Will my pet lose hair after laser therapy? I also have a laser machine at home for hair removal...

Accepted Answer

Our laser machine uses a different wavelength of light compared to those used for hairloss. Therefore, laser will not cause hair to fall out. However, some of the disease processes that laser can help (e.g. inflammation) can cause change in hair colour or hairloss themselves!

Question 64

What is laser therapy, and why does my pet need it?

Accepted Answer

Laser therapy delivers special wavelengths of light that can help to accelarate wound healing, reduce scarring, have anti-inflammatory and painkiller effects, improve blood supply and improve nerve function. It can be used for wound healing, injuries, arthritis, recovery of back problems (eg IVDD), swelling and laser-acupuncture

Package Offer
	General	Premium
Clinic Visit	4	6
Pet Wellness 1-1	2	2
Vaccinations	3	3
Deworming+ Flea/Tick/Heartworm
Welcome Pack
Survival Pack
Handbook
Community Access
Nutrition Discount
Test Discount
Blood Test
Desex Surgery
DNA Test (Blood Test)

WELLNESS PLAN

FOR PUPPY AND KITTEN

BEST SUITED FOR

Puppies or Kittens under
the age of 6 months

Pets who have not had their
full course of vaccinations

Owners with care or
preventative medicine
questions

WHAT TO EXPECT

EXPERT CARE AND TRAINING TRIPS BY VET AND NURSES

FULL MEDICAL EXAMINATION AND VACCINATIONS

7 DAY SUPPORT AND ASSISTANCE OVER THE PHONE

ONLINE COMMUNITY HOSTED BY ANIMAL EXPERT

PACKAGE DETAILS

HEAR IT FROM OUR PAWRENTS

LOCATION

Veterinary Centre TKO

4300 sq ft flagship

East Island Animal Hospital

24 Hours Care Service

Housecall

Award Wining

FREQUENTLY ASKED QUESTIONS

💳 What payment methods do you accept?

🐶 I have multiple pets needing vaccines. Is there a discount?

🧘 Do you offer in-home euthanasia?

🧘 Do you offer acupuncture at home?

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